The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Stay!
“The room was incredibly comfortable, complete with complimentary water which made my stay even more enjoyable.” view full review
Lovely Amenities
“The toiletries provided in the bathroom were high quality and added a luxurious touch to my experience.” view full review
Easy Accessibility
“The elevators in the mall connecting to the hotel made it easy for everyone to navigate, despite some confusion.” view full review
Spacious Comfort
“The living area in the room was well-designed and spacious, perfect for relaxing after a long day.” view full review
General
Non-smoking rooms
Wi-Fi
Free parking
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Lift
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Laundry
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Snack bar
Business
Meeting/ Banquet facilities
Children
Children's buffet
Children's play area
Spa & Leisure
Karaoke
Garden area
Leisure/ TV room
Full body massage
Room features
Air conditioning
Soundproofed rooms
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
L9 - Mall Bg Junction Jl. Bubutan 1-7,
Surabaya,
Indonesia,
60174,
East Java
Map view
L9 - Mall Bg Junction Jl. Bubutan 1-7,
Surabaya,
Indonesia,
60174,
East Java
City landmarks
Museum
Heroes Monument and 10th November Museum
1.3
km
Jl. Pemuda No.39
Monumen Kapal Selam
2.2
km
Taman Bungkul Street
Taman Bungkul
4.1
km
Zoo
Surabaya Zoo
4.6
km
Jl. Tunjungan Siola Tunjungan Center
Siola Surabaya Museum
1.1
km
Mosque
Sunan Ampel's Tomb
3.0
km
Jl. Panglima Sudirman
Pointed Bamboo Monument
2.4
km
Mosque
Muhammad Cheng Hoo Mosque
2.6
km
Jl. Juwet
Taman Mundu
2.4
km
Jl. Ketabang Kali No.6
Taman Prestasi
2.4
km
Mall
Tunjungan Plaza
1.1
km
Square
Taman Apsari
1.1
km
Kembang Jepun Street No.192
Red Bridge
2.1
km
North Perak
Surabaya North Quay
6.5
km
Jl. Bubutan no. 85
Tomb of Dr. Soetomo
710 m
Public Building
Grahadi Building
1.1
km
Jl. Pahlawan Alun-alun Contong
November 10th Museum
1.3
km
Bridge
Suramadu National Bridge
2.4
km
Jl. Kusuma Bangsa no. 112-114
Taman Hiburan Rakyat
2.1
km
Tunjungan Mall
1.1
km
Gereja Perawan Maria tak Berdosa
780 m
Public Building
Bank Indonesia Museum
2.3
km
Jln. Pahlawan
Jalan Pahlawan
1.3
km
Jl. Walikota Mustajab
Surabaya Town Hall
1.2
km
Museum
Sampoerna Museum
2.7
km
Church
Church of the Birth of Our Lady
2.5
km
Jln. Taman Apsari
Joko Dolog Statue
2.4
km
Museum
Museum Kesehatan Dr. Adhyatma MPH
2.4
km
Event hall
Sentra BG Junction
780 m
Spa Centre
Reflexy BG juntion
780 m
Nearby
Jl. Bubutan no. 85
Tomb of Dr. Soetomo
430 m
Jl. Bubutan No 85 - 87
Indonesian National Building
570 m
Restaurants
Pocoyo BG Junction
350 m
Jl. Kranggan No 8A BG Junction
Kampoeng Steak
580 m
Tidar Street Sawahan
Es Teller Tanjung Anom & Bakso Daging Sapi
600 m
Jl. Tanjung Anom
Tahu Campur Cak Kahar
790 m
78H Embong Malang Street Depan Hotel JW Marriot
Bikang Peneleh
1.1
km
Jln. Peneleh 32 - 34
OTE OTE PORONG yang ASLI
1.3
km
Jl. Makam Peneleh Peneleh 1 No. 33
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Cold hallways
Limited room options
7.4/10
Very good
Rooms
7.7
Location
9.2
Service
7.7
Dining
6.0
Guest reviews
7.4/10
based on 21 reviews
8.5
8.5/10 based on 147 reviews
Lois
United States,
August
2024
7.8/10
The hotel is conveniently located above a busy mall in the historic part of Surabaya, surrounded by old buildings and street food vendors. The rooms are large, clean, and comfortable, although they can get a bit chilly due to the constantly running AC in the hallway. The staff is friendly and accommodating, but the dining options are quite basic and could use an upgrade. Overall, it's a good value for the money, especially considering the amenities offered.
Rooms
9.0
The rooms were spacious, sparkling clean, and comfortable.
Service
8.0
The staff was quite friendly and helpful.
Location
9.0
The hotel is in a practical location right above a busy mall and close to historic sites and street food vendors.
Dining
6.0
Dining options were quite basic, but the food I tried was actually delicious.
Facilities
7.0
The facilities were satisfactory; however, there could have been more dining variety.
Jeff
United States,
August
2024
7.8/10
I had a good stay at the hotel, which was conveniently located above a busy mall and made it easy to find food. The rooms were clean and spacious, and I appreciated the modern design. However, the air conditioning seemed to make the hallway quite cold, which was a bit uncomfortable. The service could use some improvement since I had to deal with some issues regarding room availability, but overall, it was a decent value for the price.
Rooms
8.0
The rooms were clean, spacious, and featured a modern design. However, the constant air conditioning running in the hallway made the room feel a bit chilly.
Service
6.0
While the staff was friendly, I encountered some issues with room availability and had to wait longer for assistance.
Location
9.0
The location is very convenient, as it's right in the center of Surabaya and just above a busy mall, making it easy to explore food options.
Dining
9.0
I ordered room service, and the food was actually delicious! It was worth the extra cost.
Facilities
7.0
The facilities were decent, but nothing exceptionally impressive. It served its purpose well.
Gene
United States,
June
2024
7.0/10
I had a mixed experience at the hotel. The location is fantastic, right in the center of Surabaya and above a busy mall, making it super convenient for exploring. The rooms were sparkling clean, though mine was quite cold because of the constant AC in the hallway. The staff was friendly and helpful, but the dining options were rather basic and could definitely use improvement. Overall, it's a decent place for the price, but not everything was ideal.
Rooms
7.0
The rooms were sparkling clean, but mine was very cold, likely due to the constant AC running in the hallway.
Service
8.0
Location
9.0
The location is great, right in the center of Surabaya, above a busy mall and near a train station, making it very convenient.
Dining
5.0
The dining experience was quite basic, although I did find the Mediterranean food in the room to be delicious.
Facilities
6.0
Facilities were decent, but nothing stood out significantly as exceptional.
Matthew
United Kingdom,
June
2024
7.0/10
I had a pretty good experience overall at this hotel! The location is fantastic, right above a busy mall and in the historic part of Surabaya, with plenty of street food vendors around. The staff were friendly and welcoming, which made my stay enjoyable. However, I found the rooms a bit too cold for my liking due to the constant AC running in the hallway. While the amenities offered great value, I did have some issues with the dining options being rather basic.
Rooms
7.0
The rooms were clean and comfortable, but they felt a bit too cold due to the AC running constantly in the hallway.
Service
8.0
The staff were quite friendly, although the room availability was limited to just deluxe rooms during my stay.
Location
9.0
The location is very good, right above a busy mall and close to a train station, plus the historic area nearby with lots of street vendors.
Dining
5.0
The dining options were very basic; I ordered some refreshments but they didn't quite meet my expectations.
Facilities
6.0
The hotel offers a variety of amenities, but I would have liked to see more quality in the dining options.
Lloyd
United States,
May
2024
7.4/10
I had a pleasant stay at this hotel, which is conveniently located just above a busy mall and in the historic part of Surabaya. The rooms were modern and sparkling clean, though a bit cold due to the constant air conditioning in the hallway. The service was friendly overall, but there were some minor issues with the elevator. Dining was basic but adequate. Given the location and value for money, I’d recommend it for a comfortable stay, despite a few drawbacks.
Rooms
8.0
The rooms were nice, featuring a big bed and modern design. They were sparkling clean, though it was quite cold in the hallway due to the constant AC.
Service
7.0
The staff was quite friendly, really making an effort to assist, though there was a little hiccup with the elevator button panel during my stay.
Location
9.0
The location is ideal, right above a busy mall in the historic part of Surabaya, with plenty of old buildings and street food vendors around.
Dining
6.0
Dining options were very basic, but I did enjoy the breakfast I ordered to the room, which was actually delicious.
Facilities
7.0
The facilities were decent overall, providing a comfortable stay.
Clifford
United Kingdom,
May
2024
8.6/10
The hotel is situated in a historic part of Surabaya, right above a busy mall with plenty of old buildings and street food vendors nearby. The rooms are quite spacious, but the air conditioning in the hallways made it uncomfortably cold at times. The staff was friendly and helpful, although I was only offered a deluxe room during my stay. Overall, I felt the location was great and offered good value for money, but the constant cold from the AC was a bit of a drawback.
Rooms
7.0
The rooms are quite spacious, but it felt very cold, possibly due to the constantly running AC in the hallway.
Service
9.0
The staff was super nice and quite friendly, which made my stay more enjoyable.
Location
10.0
The hotel is just above a busy mall in a historic area of Surabaya, with lots of street food vendors and old buildings around.
Dining
Facilities
Great location
Cold hallways
John
United Kingdom,
May
2024
7.4/10
The hotel is situated in a prime location right above a bustling mall, with plenty of historic buildings and street food vendors around. My room was sparkling clean, but it was quite cold during my stay, likely due to the constant air conditioning in the hallway. While the deluxe room was the only option available, the staff was friendly and welcoming. Overall, it’s a good value for money, but the limited dining options could use some improvement.
Rooms
7.0
My room was sparkling clean but very cold, probably due to the AC in the hallway which is running constantly.
Service
8.0
The staff were friendly, although I was informed that currently only the deluxe room was available.
Location
9.0
The hotel is just above a busy mall, located in the historic part of Surabaya with lots of old buildings and street food vendors around, making it very convenient.
Dining
6.0
Dining is very basic, with room service for an extra IDR 50,000, but what I ordered was actually delicious.
Facilities
7.0
The facilities include shops and commercial services within the mall; however, there’s nothing particularly luxurious to note.
Philip
United States,
May
2024
7.4/10
I really enjoyed my stay at this hotel, especially because of its great location right above a busy mall. The rooms were clean and comfortable, which made my experience pleasant. However, the air conditioning was a bit too cold, and I found that the dining options were quite basic. Overall, it offers good value for money, but some aspects could use improvement.
Rooms
8.0
The rooms were clean, spacious, and comfortable, although the air conditioning made it a bit too cold for my liking.
Service
7.0
The service was friendly, but I did notice that they only had deluxe rooms available, which wasn't what I initially wanted.
Location
9.0
The location is fantastic, right in the historic part of Surabaya with plenty of street food vendors and shopping nearby.
Dining
6.0
The dining was pretty basic, but I had a delicious meal for a small extra charge.
Facilities
7.0
The hotel has decent facilities, but nothing particularly special stood out during my stay.
Mick
United Kingdom,
May
2024
7.4/10
I had a pleasant stay at this hotel, which boasted a great location right above a busy mall in the historic part of Surabaya, surrounded by fascinating old buildings and street food vendors. The rooms were nice and featured a big bed with a modern design, though the air conditioning in the hallway made it a bit too cold at times. While the service was friendly, I did have some issues with the lift button panel. Overall, I would say it offers good value for money, especially given its prime location.
Rooms
8.0
The rooms were nice, modern with a big bed, but the constant cold from the AC in the hallway was a bit uncomfortable.
Service
7.0
The staff was friendly and accommodating, but I had some trouble with the lift button panel.
Location
9.0
The hotel's location is fantastic, situated above a busy mall in a historic area rich with local culture and street food options.
Dining
6.0
Dining options in the hotel were basic, but I enjoyed the homemade sausages available for an extra fee.
Facilities
7.0
The facilities were decent, though there is room for improvement.
Helen
United Kingdom,
April
2024
7.8/10
My stay was enjoyable overall, with the hotel boasting a great location right above a bustling mall in the historic heart of Surabaya. The room was spacious and modern, though it was a bit cold, likely due to the constant air conditioning. The staff were friendly and helpful, making the experience more pleasant. However, the dining options felt quite basic, which was a letdown. The value for money seems decent given the location and amenities, but improvements could be made.
Rooms
8.0
The room was nice and spacious with a big bed and a modern design, but I found it a bit too cold during my stay.
Service
9.0
The staff were friendly and accommodating, which made my stay more enjoyable.
Location
10.0
The hotel is conveniently located just above a busy mall in the historic part of Surabaya, making it easy to find food and explore the area.
Dining
5.0
The dining options were quite basic, which didn’t meet my expectations. I tried a couple of grilled dishes that were actually delicious, but overall, there could be more variety.
Facilities
7.0
The facilities were decent enough, especially being located inside a shopping mall with easy access to shops and services.
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